In this session of the WIDB Training of Trainers program, we dive into one of the most practical aspects of running an online business – handling and shipping. Effective handling and timely shipping are at the heart of customer satisfaction, brand reputation, and business growth.

Our micro-teaching facilitators — Judy Wamaitha, Anne Maina, and Phyllis Kariuki — will walk us through key insights on how entrepreneurs can package products professionally, choose the right shipping options, and manage logistics to ensure smooth delivery.